Privacy policy

1. Who processes the data

The data controller is Khristina Iarchenko Preduzetnik HAY Photo, address: Prvomajska 103, 24000 Subotica, Republic of Serbia.

For any question about your data, write to [email protected].

2. What we collect

At sign-up: your name or the name of your organisation, an email address and a password (we store only its cryptographic hash — the password itself is not available to us).

In your profile, at your discretion: city, phone number, messenger handles (Telegram, WhatsApp, Viber), a short description of yourself, a photo, and for shelters an address, links to a website and social media, and a donation link.

In listings: details about the pet, the photos and video you upload, and the city and district for handover.

In conversations: the text of messages between you and other users.

Technical data: the interface language you chose and a marker that you are signed in — both stored in cookies on your device.

Visit statistics: the address of the page you opened, the interface language, the window width and the domain you came from. From your IP address and browser we compute an anonymous fingerprint with a key that changes every day — the IP address itself is not stored, and visits from different days cannot be linked. We use this data in aggregate only: how many people visited the site and which pages they viewed.

3. Why we do it and on what basis

To run your account and display listings — performance of the contract you enter into by accepting the terms of use.

To connect people with curators: the contacts you mark in your profile are shown on your pet's card. This is done with your consent — you choose which channels to provide and can remove them at any time.

To review listings before publication — our legitimate interest in keeping inaccurate listings, and listings that put animals at risk, off the platform.

To send news if you enabled the newsletter in settings. Consent is withdrawn with the same switch.

4. Who we share data with

We do not sell personal data and do not pass it to advertisers.

Our hosting provider has access to the data on the servers where the platform runs. Those servers are in Germany, within the European Economic Area, where a data protection regime recognised as adequate applies.

If you sign in with Google, Google tells us your name, email address and a link to your profile picture. We never receive your Google password.

The "Support" button leads to an external site chosen by the shelter. What happens after you follow it is governed by that site's rules, not ours: no payments are processed on MačkaPas.

5. What other people can see

A published listing and the contacts shown on it are visible to every visitor, including those who are not registered.

Your curator profile appears on your pets' pages: name or organisation name, city, description and photo.

Favourites, settings and conversations are visible only to you and the person you are writing to.

6. How long we keep data

Account data — for as long as the account exists. Deleting it also deletes your listings, photos, favourites and conversations.

Cookies: interface language for up to a year, the sign-in marker for up to seven days or until you sign out.

7. Your rights

You have the right to access your data, correct it, delete it, restrict its processing, and withdraw consent where processing relies on it.

Most of this you can do yourself: change your details in profile settings, unpublish a listing, or delete your account entirely. For anything else, write to [email protected].

If you believe we are infringing your rights, you may complain to the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

8. Security

Passwords are stored as hashes and cannot be turned back into the original. The connection to the site is encrypted. Access to the database is limited to the people who need it to run the platform.

No protection is absolute. If a breach occurs that could put your rights at risk, we will notify you and the supervisory authority within the period the law requires.

9. Cookies

We use only the cookies the site cannot work without: they remember your chosen language and that you are signed in.

There are no advertising or analytics cookies on MačkaPas, which is why we show no consent banner.

Our visit counter is our own and uses no cookies: the statistics are collected anonymously, so no consent is required.

10. Children

The platform is not intended for people under 15. We do not knowingly collect their data; if such data has reached us by mistake, write to [email protected] and we will delete it.

11. Changes

We may change this policy. Significant changes will be shown on the site before they take effect. The date of the current version is given at the bottom of this page.